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Returned Merchandise Authorization Policy
  1. Steers Distribution must give prior authorization BEFORE we will accept returned goods. The reason for return must be stated at the time of request. 

  2. Customers must complete a Returned Material Authorization Request form and forward this form to Steers Distribution for processing.

  3. If the request is approved, a Return Merchandise Authorization (RMA) number and Packing Label will be emailed or faxed to the customer. This label must be attached to all related shipments to Steers Distribution.

  4. Goods authorized for return must be properly wrapped. Damaged goods will not be accepted.

  5. ALL returns will be on a prepaid basis only, with shipping costs paid by the dealer. An exception will be made if Steers Distribution made an error when shipping the product. In such cases, PRIOR authorization to return merchandise to Steers Distribution is still required; responsibility for shipping costs will be clarified when authorizing the RMA.

  6. Goods requested for return must have been invoiced within the last 90 days.

  7. Special order items are non-cancelable and cannot be returned. Flooring cuts for products such as carpet and vinyl are considered special orders. The dealer will be invoiced upon arrival if cancellation has occurred before the merchandise was shipped to the dealer.

  8. An industry standard 15% restocking fee will be charged on all RMA related returns.

  9. Any merchandise returned out of original cartons and packaging will be charged a 5% repackaging fee.

  10. Unauthorized returns will be refused and the carrier will be instructed to contact the dealer for instructions.